Measure What Matters Most Customer Happiness
Delightrics is the only experience management platform designed to measure, track, analyze, and improve your Customer Happiness Score (CHS) in real time.
Track everything that matters, from Customer Happiness Score (CHS) to NPS, CSAT, CES, and operational KPIs, in one unified platform. Delightrics helps you spot trends, respond faster, and prove ROI with data that speaks for itself.
✦ Delight every customer & engage every employee ✦
Happiness is the real Metric for Growth
CHS goes beyond satisfaction and effort metrics by focusing on the emotional impact of experiences. It reveals how customers feel and helps guide thier follow-up actions.
Beyond Satisfaction and Effort
While the Customer Satisfaction Index (CSAT) measures satisfaction with a specific interaction or service, the Customer Happiness Index (CHS) focuses on the overall feeling and emotional impact of the experience as a whole. Happiness reflects what remains in the customer's mind after the experience and represents a higher level of satisfaction, not just a single moment.
The Growth Multiplier
The Ease Index (CES) measures how easy it is to complete a task or interact with a company, but it doesn't reveal how the customer felt during or after the experience. The Customer Happiness Index (CHS) goes beyond ease, measuring the true emotional impact that directly influences loyalty and repeat business.
Science + Real-Time Insight
The Promoter Index (NPS) focuses on the likelihood of a recommendation, but it doesn't explain the underlying motivation. In contrast, the Customer Happiness Index (CHS) reveals the feelings of happiness or frustration that actually determine whether a customer will recommend, buy again, or decide to leave.
From Feedback to
Happiness to Promotion in
5 Steps
Close the Feedback Loop From Listening to Acting
Listen
Gather customer feedback to understand their needs clearly.
Analyze
Extract actionable understanding from customer behavior data.
Insights
Unlock what really drives joy or frustration.
Improve
Implement changes to enhance experiences and satisfaction.
Grow
Strengthen loyalty and drive sustainable business growth.
Ready to deliver better experiences across the customer journey?
Turn Every Moment of the Customer Journey into Delight
brings together all the tools you need to capture, understand, and act on feedback – all in . From surveys to AI-powered insights, every feature is designed to boost your and turn insights into measurable business growth.
Multi-language surveys
Make every customer feel at home with fully localized surveys across 30+ languages.
Happiness Dashboards
Track CHS, NPS, CSAT, and CES in one unified view, updated in real time.
Real-Time Alerts
Get instant notifications when happiness drops so your teams can respond immediately.
AI-Powered Insights
Predict churn, uncover hidden patterns, and discover what truly drives happiness.
Extend happiness
through your other tools
Empower your employees wherever they are by connecting and integrating with a number of tools you use in your facility.
Learn with Delightrics
Beyond NPS: The Power of Customer Happiness Score (CHS)
Understanding Net Promoter Score
CES Explained
Let’s Talk About Your Experience Goals
Delightrics is an experience management platform that helps you measure, analyze, and improve customer and employee happiness. Contact us today and let’s design the right solution together.