Training - Delightrics

EXCELLENCE

Deliver world-Class Customer experience

A proven path based on role model practices to achieve 30 to 300% increase in results and profits

LEADERSHIP

Empowering leaders

The most important thing an organization of any type can do is delight its customers, so they come back, are loyal, and proactively give positive recommendations. One of the key things you need to do to get more repeat business and more positive recommendations is to consistently deliver exceptional customer experience. This leadership program is designed for on-the-job use and immediate implementation using straightforward and proven practices to deliver world-class customer experience and maximize the economic impact from your existing operations.

Here’s what people say about us

Amer Anis

Operations Manager at Shawarma Shater

A more than wonderful program, the Wateen program comes from the heart of Dr. Muhammad to the mind of leaders. I am an operational manager and have worked for more than 18 years in the field of restaurants and kitchens. I have attended many programs, including seminars and lectures, and my thinking has not changed. But after attending this program, my thinking changed a lot towards being a leader and focusing on creating excellence and developing the facility and employees 100%. I strongly advise every manager to attend this program if he aspires to be a distinguished and successful leader in his management and aspires to excel in his organization. The program provides a lot of information and practices that no one has, no matter how experienced they are in driving. Thank you from the heart Dr. Mohammed.

Muhammad Hassan Al-Zubaidi

Member of the Board of Directors of the Specialized Council for Orphans’ Associations and Executive Director of the Al-Bir Society in Al-Muzhailif

I am fortunate to have enrolled in a world-class results program. An exceptional program in all its details, it made us reconsider our thinking strategies to reach, within days, complete belief that excellence is not just tools to be applied nor measurement indicators that only evaluate the output, but rather an effective message that directs all the facility’s work with high professionalism and the design of services and processes that are easy to manage to achieve 100% customer happiness. 100% of the time under 100% of the work conditions and pressures. The best program I have attended, and I advise all leaders to attend this distinguished program.

Engineer Yusuf Bukhari

Quality Manager at Siemens Energy Company

An enjoyable program from the first workshop to the last, professional work in every sense of the word, and an easy, simple and direct explanation from the always distinguished Dr. Muhammad Al-Amiri. In all honesty, I consider the program the most important program for leaders in our current era. It links exceptional leadership thought to management and operations and leading employees towards building and applying excellence in performance in an integrated way. . This program is essential for developing exceptional leaders, especially those who are passionate about quality and institutional excellence to achieve sustainable results.

Nassar Al-Ahmadi

Founder and CEO of Rafref International Company

Great program with a very protective and practical methodology - gained a lot of value. The education was flexible, precise, and integrated with real-world examples that illustrate how performance excellence is created in any facility, step by step. Excellent delivery and great use of time. What I learned in this program will have a direct impact on creating a radical change in the way I manage my company and achieve the company’s main goals. I advise any leader in any work system (regardless of the field and nature of work) to attend this distinguished leadership program and benefit from Dr. Muhammad’s capabilities and his distinctive way of presenting.

Engineer Abdul Rahim Omar Muhammad

Consultant and expert in quality and excellence, founders of the Business Fund for Management Consulting

The content of the program is very distinct and has added great values to us, especially in our field of work as consultants in managing all of our work in an exceptional way, by setting the message and unifying the efforts of employees towards it in a harmonious and attractive environment that is committed to accuracy and excellence in details according to 100% compliance with standards 100% of the time and under 100% of the time. Business pressures. The program is exceptionally practical. I recommend it to all leaders, managers, consultants, those interested in quality and institutional excellence, and those looking to apply quality and excellence easily and on the ground. Dr. Muhammad Al-Amiri is a distinguished leader and expert consultant who takes into account every detail and time in all his meetings to add exceptional value to all leaders.

Saeed Al-Saadi

Senior health management specialist

In fact, I took more than 50 courses in management, leadership, quality, excellence, governance, and coaching, but I have never seen such a program with this depth of concepts, connection to business, and focus on application. The program is more than wonderful, and I certainly advise everyone to attend this program and the advanced leadership approach to build the thought of the leader at the top of the pyramid. Indeed, I wish this program were obligatory for all leaders of the health sector, and indeed all leaders in all

Hassan Zaini

Operations Manager at Rabz Restaurants

A very strong program that gave me a very positive impression to lead and manage our restaurants to excel. The program is comprehensive, covering the operating excellence system with a beautiful connection and continuous consensus from the leadership level to the employee level, which helped us understand how to manage the operation of restaurants with excellence and focus on the happiness of our customers in practice. The program is highly applied, and includes many interconnected practical applications that are easily applied immediately on the work field. We have achieved a significant improvement in the level of employee engagement and their focus on providing a 100% performance level consistent with our standards, which has resulted in a noticeable increase in the level of happiness and satisfaction of our customers and repeat visits. Our use of the Delighttrix platform also makes it easier for us to monitor and improve the performance of employees and know the level of happiness and loyalty of our customers, in addition to making it easier to communicate and deal with customers directly in the event of dissatisfaction. I highly recommend everyone in the restaurant management industry to attend the Operational Excellence Industry Program. The program will help your facility build superior leadership and capabilities that will lead your restaurant to a very strong level and results

RESULTS

What kind of ROI can you expect from Delightrics?

Leaders attended

+ 7000

within 90 days

Companies participated

+ 500

within 90 days

Employee engagement

+ 0 %

within 30 days

Implementation

+ 0 %

Deliver world-Class Customer experience

Here’s what people say about us

within 90 days

within 90 days

within 30 days

within 12 months