Understanding and Acting on NPS – Net Promoter Score
Have you ever walked into a room full of people and wondered how to start a conversation with each individual? […]
Customer Feedback – A Handy Guide to Understanding Your Audience
To genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback.
When Does an NPS Response Expire and Can Be Dismissed?
One of the biggest benefits of Net Promoter Score® is that it gives you timely, relevant customer feedback when you need
8 Actionable Tips for Engaging Survey Subject Lines
When customers receive a survey by email, what’s the first thing they notice? The survey question? The response options? The
eNPS – Measure and Improve Employee Experience
Loyal and engaged employees are essential for a company’s ability to not only sell a product or service, but also
What is Customer Experience? Complete Introduction to CX
What is customer experience? Customer experience (CX) is the concept that all of the touchpoints between a business and its